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Privacy Policy

TENNEY MOUNTAIN RESORT

PRIVACY POLICY

By using any of our websites or mobile apps, you agree to the collection of personal data as described in this Privacy Policy, and you also agree to our Terms, which are expressly incorporated into this Privacy Policy. Please read this Privacy Policy and our Terms carefully.


When and How We Collect Data

Tenney Mountain Resort collects personal information at various touchpoints throughout a guest’s experience, including:

Purchases at our resorts through any purchase channel:

Demo rental forms

Ski school, private and group lesson

Season passes and all lift tickets including ski and snowboarding, uphill, headlamp skiing, and tubing

Online purchases of Tenney merchandise and event tickets

On site purchases

Backcountry Bar & Grill purchases, in house and online

 

Overview of Data Collected

During the normal course of business, Tenney Mountain Resort may collect any of these types of information from guests:

Data that identifies a particular guest (names, email, addresses, phone, date of birth)

Transaction information (products purchased, payment information including credit card, billing and shipping addresses and other information required for us to complete a transaction and successfully deliver the products or services purchased)

Survey feedback (guest experience at a resort, with a particular department, staff member, or other feedback share with us)

Demographic data (age, skier/snowboard ability level)

User provided emergency contact information, could be name, telephone number and/or email.

Website behavioral information (pages viewed on our websites, including how long each is viewed, links and buttons clicked and interaction with certain components of our websites, products viewed, products added to a cart, and products in a cart that were not purchased)

Engagement information (engagement with marketing messaging including whether or not an email is opened, a link was clicked, an advertisement was viewed, and our social media is followed)


Where Data is Stored

We collect information through the form submissions on our website. We also use services that are well established in the areas of ticket sales (Axess) and eCommerce (Shopify) which hold guest information, with best practices used to secure and protect that data from malicious attempts to obtain all or parts of that data. There are always weaknesses in any technology solution, so we cannot guarantee that we are able to protect that data against all malicious attacks, but we strive to do so.
 

Who Has Access to Data

Tenney Mountain Resorts limits access to guest data to certain personnel at our resorts, including information technology team members that maintain the systems that contain the guest data, marketing team members that are responsible for communicating information to our guests, guest service team members that are responsible for delivering products and services purchased, and business analysts that are responsible for financial reporting and/or other analysis to ensure the health of our business.


How We Use Data

Tenney Mountain Resorts uses guest data to deliver products and services purchased and suggest relevant products and services help guests achieve the best possible experience while visiting our resorts. We also analyze this data to identify purchase behavior, trends, and other information to help us improve our products and services over time.


Unless unsubscribed from our marketing communications, inquirers, customers, and guests may receive email messages, SMS text messages, targeted advertising on social media and other 3rd party websites, direct mail, phone calls, or other forms of marketing message delivery from us.



Opting Out of Marketing Messaging

You may submit a request to opt out of marketing messaging for any of our resorts or properties by clicking the “Unsubscribe” link at the bottom of any marketing email that we send to you.

Requesting Do Not Share My Information

You may submit a request to “Do not share my information” by sending email to info@skitenney.com with the subject line “Do not share my information” 

The process to stop sharing your information may take up to 30 days. This time is necessary to ensure each request is processed appropriately. Messaging may still be received from us during this 30-day period.



Legal

We reserve the right to disclose personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company.


Agents

We may use an outside shipping company to fulfill orders and a credit card processing company to bill for our products and services.    

Cookies

We use cookies, pixels and tags (which we shall collectively define as “Cookies”) on our website for a variety of purposes which are described in this Cookie Policy. By using Tenney Mountain Resort, eCommerce and Ticketing websites you consent to the storing and accessing of Cookies on your device in accordance with the terms of this Cookie Policy.

What are cookies and what do they do?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit By using Tenney Mountain Resort, eCommerce and Ticketing websites, a computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

For further details on cookies, please visit the website All About Cookies where you can find comprehensive information on Cookies including:

Consent and blocking of the use of cookies on By using Tenney Mountain Resort, eCommerce and Ticketing websites

By navigating away from the home page Tenney Mountain Resort and associated eCommerce and Ticketing websites, and continuing to use Tenney Mountain Resort and associated eCommerce and Ticketing websites, you are consenting to our use of the Cookies described in this Cookie Policy.

If you do not consent to Tenney Mountain Resort using Cookies or, having previously consented to our use of Cookies, you decide to block such use then please read the next section of this Cookie Policy entitled “Blocking our Use of Cookies”.

Blocking our Use of Cookies
You can block our use of Cookies at any time by activating the settings in your web browser. Please visit All About Cookies where you can find comprehensive information on cookie management for a wide variety of web browsers.

What Happens if I Block Cookies?
If you choose to withhold consent to Tenney Mountain Resorts’s use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of Tenney Mountain Resorts website may not work properly and you may not be able to access all or part of our Tenney Mountain Resort’s web site.

How we use cookies on Tenney Mountain Resort’s website

Session Cookies
We use Cookies to allow Tenney Mountain Resort’s website to uniquely identify a user’s browsing session on Tenney Mountain Resorts website and to allow us to coordinate this information with data from our Tenney Mountain Resort’s web site server.

Analytics
We use Google’s “analytics” Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate the aggregate number of people visiting our Tenney Mountain Resort’s web site, eCommerce Site or Ticketing Site,  the date and time of a user’s visit to Tenney Mountain Resort’s web site, eCommerce Site or Ticketing Site, the pages a user has viewed and the time spent by users at Tenney Mountain Resort’s web site, eCommerce Site or Ticketing Site website. This helps us gather feedback so that we can improve Tenney Mountain Resort’s website and better serve our users.

Cross platform advertising and user recognition
We also use Cookies provided by Facebook, Instagram and Twitter. These Cookies operate in different ways but they are used in connection with Tenney Mountain Resort’s advertising served to a user of Tenney Mountain Resort’s website on Twitter, Facebook and Instagram, the recognition of such users and the devices used by the user to access Twitter, Facebook, Instagram and Tenney Mountain Resort’s website and eCommerce and Ticketing websites. 

 

TENNEY TRACKS

Make sure to check out Tenney Tracks, Tenney’s Newsletter that goes out monthly!

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